|
Voice
Mail Products
Avaya voice mail products:
IP Office Voicemail Pro/Lite
Voicemail Lite enables you to configure messages to play as
a continuous loop - without allowing messages to be left. This is
ideal for applications such as information lines, show times etc.
At any time, callers can press a key to be transferred to a predetermined
number - usually the receptionist.
When voicemail messages have been left, the number of new messages
waiting will be displayed on the Phone Manager application and/or
the telephone caller display panel on your Avaya IP Office display
phone. Voicemail Lite can also periodically ring an extension to deliver
any new messages. When voicemail messages are left they are time &
date stamped and the caller's number recorded. Once listened to, old
messages are deleted 24 hours after being left. Alternatively they
may be saved permanently.
Staff can collect their voicemail messages from anywhere by calling
into the Voicemail Lite server. Avaya IP Office has built-in security
that can identify the caller by the number they're dialing in from
and will either allow the caller to access their messages OR prompt
them for a mailbox number and PIN code before they can retrieve messages.
Users can set and change their own PIN codes.
Features:
- Included free of charge with IP Office
- Provides 4 ports of Voice Messaging
- Delivers 24 hour personal message taking
- View all messages from one mail box
- Advanced voice messaging
- Forward Voicemail to email
- Append comments to a voicemail before forwarding to another
user
- Remote access through secure PIN number access
Requires a PC server
Voicemail Pro builds on the features and facilities offered
by Voicemail Lite, can be tailored to meet the individual needs of
a business and can scale up to 30 simultaneous calls if required.
Voicemail Pro allows message handling for individuals or groups, provides
information to callers, assisting the operator during periods of heavy
call activity and more by including a powerful voice processing system
and an easy to use graphical user interface - the 'Voicemail Pro Manager'.
Voicemail messages can be integrated into a user's email box and dealt
with as any email message. Through the use of Text To Speech facilities
users can be provided with access to their voice and email messages
through the telephone whilst in the office or remotely when away from
the office.
The Voicemail Pro Manager application also allows far more to be achieved
than just guiding a user to the group or extension they require. It
allows Voicemail Pro to dial back users, internally or externally,
as soon as a voicemail message is left for them. It provides security,
by prompting for a PIN code should a user wish to change their Forwarding
or Follow Me number from an external telephone.
A single Voicemail Pro server (PC-based) can provide voicemail services
to multiple IP Office systems over the LAN, WAN or a Frame Relay network.
This is referred to as 'Centralized Voicemail' and can reduce costs,
whilst facilitating communication between IP Office sites.
Other uses for Voicemail Pro include Whisper Announce which prompts
callers for information (usually their name) which is recorded and
passed on to the user's extension (if free), allowing them to choose
to accept the call or not. This is particularly useful on "CLI/ANI
withheld" numbers - usually calls from telesales companies where
somebody is trying to sell you something. Voicemail Pro will not intrude
onto busy extensions.
Assisted Transfer allows transfer of a call to a destination, but
allows the call to return to Voicemail Pro automatically for other
options should the called party be engaged, or not answer within a
pre-determined time.
By testing conditions (such as whether out-of-hours), calls can be
routed depending on system or user-definable criteria. Conditions
are constructed from a set of basic elements. These elements can be
combined within a single condition to create complex rules. For example,
the Week Planner can be used to define the company's standard working
hours, and then combined with the calendar to define exception days
such as public holidays / vacation.
Voicemail Pro also offers the concept of modules. Modules allow you
to create sequences of actions that you want to share between a number
of different call routing scenarios. These modules can be used to
create a library of vertical voicemail applications or just easy dissemination
to other IP Office voicemail sites, thanks to its import and export
functionality.
Voicemail Pro can also trigger external actions such as activating
the external relays on the IP Office. For example, remotely checking
the status of the office heating and then turning it on from your
Mobile/Cell Phone on your drive in to work.
Voicemail Pro provides the ability to allow a caller to select the
language in which they require the system to respond in.
Finally, a Speaking Clock, that takes its time from the Voicemail
server, is built into Voicemail Pro to minimize call charges.
Intuity Audix
A stand-alone unit that integrates into most phone systems providing
multi-level menus and greetings.
The Intuity Audix Multimedia Messaging System provides flexible, expandable,
24-hour, anywhere, anytime access to all messages with a choice of
media and interfaces.
- Intuity Audix integrates and delivers voice, fax, and e-mail
messages via phone or LAN-connected PC.
- Messaging tools such as voice mail, call answer, and Automated
Attendant services handle and route incoming calls and messages.
- Multimedia capabilities incorporate voice, fax, and e-mail into
one mailbox, accessible by touch-tone phone.
- Many built-in security features to help protect your system
by reducing the risk of toll fraud and information theft.
- A variety of options including Fax Messaging, Message Manager,
e-mail integration, and digital networking.
- Available models include MAP-5P, MAP 40, MAP 40S, MAP-100, and
VS.
- Available in up to 12 port configurations
- Available with Remote Programming Card (AYC-54)
Monitor and Keyboard sold separately
 Merlin
Messaging/Legend Mail/Merlin Mail
Avaya Lucent MERLIN Messaging is an affordable, feature-rich voice
messaging designed specifically for the MERLIN MAGIX™ Integrated
System and also compatible with the MERLIN LEGEND R7 Communications
System. It is designed to help improve customer service, increase
productivity and lower costs by giving you the ability to manage your
telephone calls.
- Automatic answering and routing of calls helps ensure fast call
handling during even your busiest calling periods.
- "Lost" calls are virtually eliminated, allowing you
to meet customers' needs more promptly and accurately - increasing
customer satisfaction.
- "Telephone tag" is reduced, thereby reducing the cost
of call-backs and improving how employees use their time.
- The system can automatically detect incoming faxes and direct
them to fax machines, eliminating the need for and added cost
of dedicated fax lines.
- Multilingual mode allows you to offer menu prompts in a choice
of languages to meet the needs or preferences of your callers.
- Voice messages are recorded word-for-word and can be saved,
forwarded or deleted.
- Enables mailbox users to integrate and manage voice mail and
e-mail messages using their PC's e-mail client.
  Partner
Messaging/PVM Card
The Partner Voice Mail System is more flexible and powerful. This
compact system expands on the basic voice mail features, offering
more opportunities to meet your callers' needs and help employees
be more productive. Best of all the messaging system gives your more
advanced capabilities while keeping your it easy to use and cost effective.
 Partner
Voice Mail Messaging
Ideal for home or small office use, this affordable system provides
easy-to-use mail with basic features to help improve customer service
and employee efficiency. It works like a sophisticated answering machine
but does not require a separate piece of equipment. Instead, it comes
on a special PC diskette that plugs directly into your ACS control
unit, with no cables or adapters required, for fast and easy installation.
DuVoice voice mail products:
VS Ensemble- The VS Ensemble was designed for the smaller office,
giving you the voicemail and automated attendant features you expect.
PAL- PAL systems are a fully functional voicemail and auto
attendant at a very attractive price.
DV2000- DV2000 provides up to 48 ports of voice mail, fax mail,
and fax on demand on a Windows 2000 platform. DV2000 harnesses the
power of the Internet with innovative features including VeMail -
in which the DV2000 converts traditional voice mail and faxes into
e-mail messages that are then automatically delivered via the LAN
/ Internet.
DV4- Finally, a voice mail and unified messaging solution simple
enough and inexpensive enough to fit any office. Now, even the smallest
organization can afford the features and functions that used to be
available to only larger businesses.
Norstar voice mail products
 Norstar
StarTalk Flash voice mail provides voice messaging and automated
attendant capabilities to businesses with one to forty users. It's
designed to work with your Norstar business communications system.
Features include Auto Attendant, single digit dialing (Custom Call
Routing), Cascading Off-Premise Message Notification, and Integrated
Calling Line ID. The intuitive Norstar LCD Window steps the user through
the features of Flash Voice Mail and reduces training costs.
 The
NAM-4 voice mail comes with 4-channels and 1000-mailboxes and
attaches to the Norstar system through a fiber connection (an expansion
card is required). The number of channels equals the number of people
who can be in the voice mail simultaneously: four external callers
leaving messages, four internal staff members checking their messages,
or any combination thereof. The NAM-4 can be expanded to 16-channels
to accommodate growth, and can be activated through keycode upgrades
as needed. Or the NAM can be purchased initially with more channels.
This voice mail has 100-hours of storage capacity, and messages can
be stored in individual mailboxes indefinitely
Vodavi voice mail products
 Digital
In Skin
This STS solution makes voice mail a refreshingly affordable option
for any small business. It plugs right into the phone system itself,
eliminating the need for more expensive external equipment. This 8-port
system has 64 mailboxes and 3 hours of message storage, expandable
to 9 hours.
 PCS
Digital voice mail products
Digital In Skin
In business, missed calls mean missed opportunities. Put an end to
missed calls and messages with PCS mail™, the affordable auto-attended
voicemail system from PCS digital™.
Let PCS mail™ act as your receptionist, answering your business
phone 24 hours a day and routing calls to the appropriate extension
or voice mail box. With PCS mail™, you can enhance customer service
with big-business features at a small-business price.
Voice Mail Features:
- 64 Real/Virtual Mailboxes
- Announcement Only Menu
- Cancel Message
- Play Customized Greetings
- Fast Forward 5 Seconds
- Five Custom Call Routing Boxes
- Message Delete with Confirmation
- Message Forwarding with or without Comments
- Message Info - Time and Date
- Message Reply
- Message Retrieve
- Message Rewind 5 Seconds
- Message Save
- One-Touch Record to Voice Mailbox
- Outbound Notification to Pager or Cell Phone
- Password Protection
- Pause and Restart Message
- Skip to Next Message
Auto Attendant Features:
- Answering Machine Emulation
- Automatic Day/Night Mode
- Default Transfer to Operator
- Dial-By-Name Directory (First or Last Name)
- Direct Transfer to Voice Mail Box
- Fax Tone Detection and Transfer
- Operator Backup
- Transfer Option from Mail Box
System and Administration Features:
- Automatic Gain Control
- Message Waiting LCD/LED or Stutter Tone
- Multiple Class of Service (4)
- Override System Prompts
- PC Programming
- Programming from a Touch Tone Phone
- Security Passwords: System Administration, System Administrator,
and Mailbox Owner
|
